Tech Genie Platform Development

Overview

Spearheaded the complete development lifecycle of Tech Genie, Vivint's flagship customer service platform. This enterprise-level initiative required coordinating Frontend, Backend, iOS Native, and QA teams in a fully remote environment. The platform revolutionized customer support operations and became a key factor in significant stock value appreciation.

Key Achievements

• Delivered platform ahead of schedule with 99.75% uptime
• Contributed to 3x stock value growth post-disclosure
• Reduced customer service resolution time by 65%
• Managed international team of 36 engineers

Project Links